Our structure

Our structure

SA Water is guided by a Senior Leadership Team of General Managers who report to the Chief Executive.

David RyanOur Chief Executive of SA Water
David Ryan

David joined SA Water in late 2019 as our Chief Executive, leading one of Australia’s largest integrated water utilities, serving more than 1.7 million customers across urban, regional and remote areas.

David is a dynamic water industry leader, known for shaping contemporary organisational culture to deliver water services oriented around the continual improvement of customer experience.

By championing key values fostered through his background in regional Australia, such as sustainability, diversity and customer-centricity, David works to ensure water services help build and enhance communities and enable economic development.

Prior to joining SA Water, David was Managing Director of Melbourne’s City West Water, and held executive roles at bulk water company Melbourne Water in operations and capital delivery, waterway management and customer solutions.

General Manager Kerry RowlandsOur General Manager, Customer Delivery
Kerry Rowlands

Kerry joined SA Water in 2004 and worked across many parts of the business ahead of being appointed to lead the delivery of services to our customers in July 2013. In the role of General Manager, Customer Delivery, Kerry has responsibility for water and sewerage service connections, metering and customer billing, customer account and service enquiries, as well as management of service continuity and restoration.

With a commitment to delivering service excellence, Kerry continues to champion customer centred design and digitisation for customer benefit. She is also Chair of the Water Services Association of Australia’s Customers and Community Network and member of the Customer and Leadership Board Committee.

As a member of our senior leadership team Kerry draws on her formal qualifications in business and commerce as well as more than 20 years’ experience gained from senior commercial, customer interfacing positions with organisations including Kimberly Clark Australia and Faulding Pharmaceutical.

Anna Jackson HeadshotOur General Manager, Customers, Strategy and Innovation
Anna Jackson

Appointed General Manager in 2017, Anna leads the team consulting and engaging with our customers and the communities we work in, transforming customer insights into actions to improve customer experience, and effectively communicating with 1.7 million South Australians as we deliver world class water services for a better life.

With 25 years of experience in both Australia and internationally in corporate and government sectors, Anna brings her background in market and business development, stakeholder and community engagement, journalism and corporate communications to the executive team. Anna is a champion of innovative solutions for customers and leads the team bringing our business strategy to life across the corporation.

Anna is a Graduate of the Australian Institute of Company Directors and holds formal qualifications in journalism. Prior to joining our senior leadership team, Anna was General Manager for Business Development, Asia Pacific with Coffey International Development and prior to that Group Markets and Communications Director, oversighting US, UK and Asia Pacific operations. She has previously worked for Raytheon Australia, the Australian Bureau of Statistics, and the Australian Broadcasting Corporation.

Ian McLellanOur General Manager People and Safety
Ian McLellan

Appointed in August 2018, Ian leads the team delivering services for recruitment, payroll, culture and capability, industrial relations and health and safety.

Ian draws on more than 25 years’ experience across both operations and human resources having held senior roles in the UK, China, Japan, Canada and Australia. Before joining SA Water, Ian was the General Manager People and Safety for Seeley International and prior to that he was the Group Human Resources Director for NG Bailey (United Kingdom) and earlier the Vice President Human Resources for the global automotive division of Nippon Sheet Glass Group (Japan).

Ian holds formal qualifications in mechanical engineering, business administration and work psychology.

Anne WestleyOur General Manager of Governance, Planning and Regulation
Anne Westley

Appointed General Manager in December 2016, Anne leads our key governance teams, including business planning, regulation and compliance, management systems and business improvement, risk management and resilience, as well as internal audit, legal, property and insurance services.

Committed to ensuring we are accountable to our customers, stakeholders and the South Australian community, Anne makes sure we understand our regulatory responsibilities and that our corporate governance is sound.

Anne holds formal qualifications in economics and business and draws on more than 30 years’ experience in public policy, legislative reform and government administration having held senior public sector positions across agriculture, transport and central government.

  • Major faults

  • Resolved

  • Bray St
  • Plympton Park
  • 11/09/2019
  • Water Supply On
  • 11/09/2019 09:53 PM - We are attending to an incident in Plympton Park with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07126521.
  • See all major faults

  • Scheduled works

  • Underway
  • Brighton Rd
  • Brighton
  • 11/09/2019
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 09/09/2019 12:30 PM
    Estimated restore time and water supply back on: 16/09/2019 12:30 PM

    We’re improving your services and undertaking maintenance work in Brighton. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

  • See all scheduled works