Help paying my bill

Help paying my bill

We understand that sometimes it’s difficult to meet household expenses and that a sudden change in circumstances, like a loss or change in income, can lead to financial difficulty. We help our residential customers experiencing short and long term financial hardship by working together to agree a payment plan so that overdue accounts and new bills are paid as early and easily as possible.

If you’re having difficulty paying your bill, we can help you get back on track. Please call us on 7424 1650 during business hours.

The ways we can help

We know your circumstances are unique, so we handle payment arrangements on a care-by-care basis. These are some of the different ways we can help:

  • Arrange an interest free and flexible weekly, fortnightly or monthly payment plan
  • Protect you from water supply restrictions and additional fees including supply restoration costs
  • Remove the worry of debt collection or legal action
  • Connect you with free, confidential and independent financial counselling, support and assistance
  • Set up a Centrepay arrangement telephone to help reduce your payment defaults
  • Organise repair and efficiency check to find and fix any water leaks, dripping taps or toilets, plus install water efficient shower heads and provide you with advice on water saving opportunities to help you save money