Water prices

Water prices

From 1 July 2020, the State Government is lowering water and sewer prices for all South Australian households.

Water use prices for all three tiers will decrease by around 18 per cent, while your supply charge will see a 10 per cent reduction.

Property based sewerage charges for residential customers will reduce, on average by around 13 per cent. Property rates will be set when the 2020-21 property values are released by the Valuer General’s Office later this month.

Estimate how much you can save each year here.

Regardless of where our customers live, or the cost of providing services, state-wide pricing means most of our customers pay the same price for water. This approach is guided by the South Australian government’s commitment to state-wide pricing and the principles outlined in the National Water Initiative.

We’re also playing our part in lowering business costs in South Australia by dropping our water use prices for our business customers.

Businesses will benefit from a reduction of around 18 per cent for water use prices, and around 10 per cent for water access charges.

See a list of our 2020-21 pricing schedules for rates and sales.

We are listening to our customers and will continue to do our best to deliver on your priorities – affordable prices, reliable water and sewer services, and great customer service.

Visit our policies section to view our pricing policy statements.

How we set water and sewerage prices

Water and sewerage prices are set together with the South Australian government, and within the revenue cap regulated by the Essential Services Commission of South Australia.

When setting prices, we consider many factors including the cost to operate, maintain and improve how we deliver a reliable water supply, dependable sewerage service and increase the use of recycled water for community benefit.

As of 1 July 2020-21, most commercial customers are charged a flat fixed access charge for each connection. Commercial customers with a property value more than $10m, will also incur an additional property-based charge on the property value above $10m.

The State Government have announced that pricing arrangements for retirement village and country lands customers will also change, with work underway now for prices in place from 1 July 2021.

mySAWater

Residential customers can now receive their water bills electronically by registering with mySAWater. To register please click the button below.

Register